Cancel a subscription
Cancellation requires at least 30 calendar days' written notice before your renewal date, and a telephone or video conversation with a LiveIQ representative. Your notice date is the date of that conversation, unless the backstop below applies. Notice received later takes effect at the earliest renewal date that satisfies the notice requirement.
Requests must come from your organization's authorized representative or a replacement with authority to bind the business. We'll email you to arrange the conversation, or you can email support@liveiq.ai. Full details: Refund & Cancellation Policy.
If LiveIQ does not offer the conversation within 15 calendar days after receiving a written request, the notice date is the date that written request was received. We must offer a genuine opportunity to speak at reasonable times without our delay pushing you past the cancellation deadline. We'll email scheduling details, your cancellation deadline and renewal date, and the consequences of not completing the conversation. If you do not respond or attend after a timely, reasonable offer and that notice, renewal may proceed under your accepted agreement and applicable law; we cannot rely on our own delay or unavailability to cause renewal.