Acceptable Use Policy

1. Purpose

This Policy applies to every customer and user of the LiveIQ Services and forms part of the Master Subscription Terms.

2. Prohibited uses

You may not use the Services to:

• Send calls or messages without the consent required by law, or to numbers on do-not-call lists where prohibited
• Send spam, phishing, deceptive, misleading, or fraudulent content, including false claims about medical outcomes
• Impersonate any person or business, or hide the identity of the sender where disclosure is required
• Send content that is unlawful, harassing, hateful, sexually explicit, or that promotes illegal products, including content restricted by carriers (for example, cannabis or certain prescription drug offers)
• Use purchased, rented, scraped, or otherwise unauthorized contact lists
• Upload malware, probe or attack the Services, or bypass usage limits or security controls
• Process protected health information without an executed Business Associate Agreement
• Resell or provide the Services to third parties without written authorization

3. Enforcement

LiveIQ may investigate suspected violations and may suspend affected campaigns, numbers, or accounts where reasonably necessary to stop unlawful or abusive activity, comply with carrier requirements, or protect recipients. Where practical, LiveIQ will give notice and an opportunity to cure before suspension. Suspension for a violation does not relieve fees owed under the agreement.

Report abuse to support@liveiq.ai.